Companies That Help Write Resumes – Customer service covers a wide range of jobs, from call center agents who deal directly with consumers to department managers who set the tone for an entire customer experience team. No matter where you’re at in your customer service career, we’ve got expert advice and resume examples to help you land the job you want and take it to the next level.
Below are some of our best customer service resume examples. Use them as a guide to creating your own resume in our resume builder.
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Looking to climb the career ladder? Use our resume builder, examples, and tips to create a resume for these common customer service career paths.
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Even in our increasingly automated world, customers who call a business still prefer to interact with real people. According to research by Capterra, the most frustrating aspect of the call center experience for customers is the inability to reach a live person for customer support. This may be due to limited customer service staff or the use of confusing and/or frustrating voice response systems.
Introduce essential skills you can bring to the job, such as knowledge of database software and the ability to communicate effectively. Since this is more of an entry-level job, include any education or training programs you have taken related to the job.
For this role, emphasize any experience you have had in direct customer support (for example, volunteer experience in which you provided customer phone support) and your key soft skills (for example, example, conflict resolution).
Group your interpersonal skills”, they are the basis of success in this position. It is also beneficial to include organizational or clerical skills that can contribute to work efficiency, such as ‘order fulfillment’ and ‘account management’.
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Focus on listing career accomplishments that show you’re ready to take on a more leadership role, as well as the skills you’ve learned that help you accomplish those tasks.
Emphasize your ability to manage a team and implement consistent processes (such as tracking customer feedback and coaching team members) that improve team and business performance.
Emphasize your team leadership abilities, as well as your effectiveness in tasks that contribute to the smooth running of day-to-day operations (for example, “schedule management” and “workflow planning”, as used in our example).
Provide evidence of work experience that shows you are up to the challenges of maintaining customer service standards, while leading a team.
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In addition to providing evidence of your accomplishments as a leader, your summary statement should include examples of your industry knowledge. Provide one or two highlights of how you have positively impacted day-to-day operations and customer service processes.
As a manager, focus on your leadership skills by demonstrating in your work experience how you have used them to complete tasks in previous roles. You should also mention your ability to work successfully with other teams in the company (eg, “cross-departmental collaboration”).
In retail, good customer service equals good business. Research from American Express shows that 70% of consumers say they choose to support companies that provide excellent customer service. According to a report by the Aberdeen Group, the top three drivers of investment in customer service management are 1) customer retention, 2) improved customer satisfaction, and 3) increased cross-selling and up-selling. , so focus on your accomplishments and skills. in these areas when creating your resume.
Emphasize skills such as the ability to work with and assist others directly, and to function smoothly within a team.
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Support specialists provide customers with information about a company’s services, products, or materials. This means intense face-to-face contact with consumers and troubleshooting issues with customers and internally. In your summary, focus on your experience and accomplishments to be successful in these situations.
Focus on the list of skills in the main areas you will need to use on a daily basis: customer service and interpersonal skills. Also include skills that indicate you can handle organizational tasks such as processing and managing payments.
To advance in your career, show that you can be proactive and can take on more leadership roles:
Provide a healthy mix of skills and work experience that indicates you are ready for more management responsibilities and tasks.
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Provide details on how you have excelled in customer service in the past, but can also manage a customer team that maximizes customer satisfaction and business success.
Include skills that emphasize your qualifications to lead a team, such as “schedule management”, while remembering to address the core of the customer service experience with skills such as ” complaint resolution” and the “customer relationship”.
Use metrics to show how your leadership has made a difference in your previous jobs. Also provide an example or two of how you put together a team.
Customer support is of paramount importance in this position, so emphasize your qualifications in this area (e.g. “meeting high customer standards”), while also highlighting your ability in all required management tasks (e.g., “procurement service and support”).
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To advance in your career, show how you have excelled as a leader of different teams and are able to bring vision and strategy to your business:
As the name suggests, hospitality depends on maintaining good relationships with customers. According to a Qualtrics study, 57% of hotel guests cite “unfriendly employees” as a reason for having a negative hotel experience. Good customer service and hospitality are not exactly the same thing, but they are irrevocably linked!
As the main point of contact between an organization and customers, a concierge position requires organizational skills, efficiency under pressure and the ability to interface with customers.
When mentioning skills, include your abilities to help customers (e.g. problem solving, experience with customer reservations), as well as skills that show you contribute to overall operations (e.g. ensuring that customer accounts are up to date, maintaining contact with customers through loyalty programs).
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To advance to a senior position, demonstrate your competence as an employee as well as your potential for a leadership role:
Focus on a work experience section that lists significant professional accomplishments, and show in your skills section that you have the right qualities to succeed in a position that requires more management skills.
Emphasize your ability to communicate effectively with employees and customers, and provide examples of exceptional customer service (e.g., “The manager of a team of employees who improved customer satisfaction ratings by 10 % through incentives and training”).
Since customer satisfaction is a central objective of this position, emphasize qualities related to superior service, such as “culturally sensitive service provider” and “exceptional communication skills”. You should also include skills that showcase your management talents, such as “mastery of hospitality systems” and “training and development.”
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At this career level, focus on your work history section, which should feature plenty of experiences that show you’re a proven manager and understand your industry inside out.
As the job title suggests, demonstrate familiarity with all elements of hotel operations and team management. Choose your best abilities and your most successful examples of how you have used those abilities,
Emphasize high-level management responsibilities and accomplishments in your skillset by including skills such as “strategic planning and analysis”, “office and staff rationalization” and “program leadership” . In your work experience section, provide examples of productive and successful use of these skills.
To move up to a management level, list in your resume skills and experiences that show you can handle a high level of responsibility and are also proactive in improving customer service:
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For a customer service position, you’ll want to showcase your competence and reliability, but also give the impression that you’re up to date with industry and customer trends. To achieve both of these goals, use a modern resume template in our resume builder, which adds personality to your resume while presenting your credentials in a simple layout that can be easily picked up by hiring managers and managers alike. applicant tracking systems (ATS).
Clear headings for each section and subtle use of lines make it easy for employers to scan your CV.
Functional Format – Ideal for entry-level job seekers and inexperienced candidates. This format showcases your skills rather than your work history, allowing you to show that you have the right abilities to tackle the job.
Timeline format – The most common format, and good for showing your career progression through a more comprehensive work experience section.
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Combo Format – Good for those changing career fields. Showcase skills and accomplishments learned in your previous jobs that can be transferred to your new career in customer service.
Customer service jobs require two main functions: being the face of a business in interacting with and assisting customers, and being able to follow company procedures and protocols in assisting customers . In this vein, any skill or experience you have that shows you can interact with others productively should be highlighted on your resume. Attributes such as problem-solving, good listening and communication skills, and a positive attitude are must-haves to include on your resume.
If you are considering extending your career in a particular industry (e.g. hospitality), you should also mention any knowledge you have of the key processes and software required for the position. For example, your ability to manage customer accounts and databases would be a plus as a customer service specialist.
Finally, if you are looking to move into a leadership role
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