Directv Live Chat Customer Service – DIRECTV Customer Support Top Rated Support When You Need It Have questions or need help with billing or technical support? we are here for you
All you have to do is call the DIRECTV customer service phone number below and a DIRECTV customer service expert will answer all your questions.
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If you have a technical problem or need help navigating your device, call DIRECTV Customer Service at 1.800.531.5000. In order for our customer service team to best answer your questions, we recommend that you place the device in front of you before you call.
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Tastes change: We think your entertainment package should too. With just a call, existing customers can change their DIRECTV package or bundle DIRECTV with other AT&T services. Want to change things up? Check out our selection of TV packages, internet packages and equipment below.
Some are sports fanatics, others sitcom surfers. With multiple DIRECTV entertainment packages to choose from, your favorite channel is instantly on. Why wait?
Turn on, stream and surf with AT&T Internet and DIRECTV packages. Whether you’re looking for ultra-high-speed internet for serious gaming or just trying to keep the kids entertained with their favorite shows, you’ll find a combination of services that’s right for you.
Record, click and put your feet up — enhance your entertainment experience with DIRECTV equipment. Record up to 200 hours of live TV with the DIRECTV Genie HD DVR and get to your favorite episodes more easily with the DIRECTV Genie remote control.
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We can help you transfer your service to your new location. Just call 1.866.264.7299 and we’ll get the ball rolling.
DIRECTV is a satellite television service provider and is available in almost every part of the country. As the name suggests, cable television is a fixed-line cable service that relies on a physical cable to carry the service. Cable availability is based on location, including whether or not cable infrastructure exists in a particular location.
Yes – you will need your landlord or HOA to approve your installation. Simply print out this landlord approval form and make sure they sign it before your technician appointment.
DIRECTV is available almost everywhere in the country. Since DIRECTV is satellite television, all you need is a clear view of the southern sky.
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DIRECTV is available for businesses. To view available business packages, click here. If you are looking for support, please visit our customer support page.
Your DIRECTV account number is the nine-digit number printed on the top of your account. You can also find your DIRECTV account number by logging into your DIRECTV account and clicking My Overview.
You have a variety of payment options to pay your DIRECTV bill. Please select one of the following payment options:
DIRECTV customers are billed for a full month of service at the beginning of the billing cycle. The billing cycle date is based on the date the service was activated and cannot be changed. Payment is due approximately 20 days after the invoice is generated.
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You have a variety of online payment options for paying your DIRECTV bill. Please select one of the following payment options:
You can watch movies and shows on your favorite network’s website if your DIRECTV package includes those networks in your subscription.
Delivers hundreds of the latest releases straight to your TV for instant enjoyment, many of which are available nearly a month earlier than Redbox and Netflix. To watch movies on DIRECTV, tune to channel 1100. Movies with a green pay button are available to watch now.
DIRECTV On Demand gives you access to thousands of your favorite shows and movies, including the latest releases on the silver screen. To access DIRECTV On Demand, tune to channel 1000 and browse the On Demand categories.
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Content availability varies depending on the subscription to the program package. Actual number of shows and movies will vary. Additional fees apply for new editions and certain library titles.
To cancel a premium channel or sports package, call us at 1.800.531.5000. Please note that you cannot cancel your sports subscription after the season has started.
DIRECTV is required to follow blackout rules set by individual professional sports leagues. A consistently connected landline to your DIRECTV receiver allows us to know if and when your location is within the blackout zone for a particular game.
To access local channels in a new location, call DIRECTV Customer Service and change your service address to 1.800.531.5000.
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In rare cases of severe weather your signal may be interrupted for a moment, but it will always return. DIRECTV provides 99% worry-free signal reliability, based on surveys of representative cities nationwide.
What should I do if I see “No signal” or if my TV screen has turned black, blue or grey?
Continue with the troubleshooting steps below only if you see a black, blue, or gray screen or a “No Signal” message without the DIRECTV logo.
If your TV screen is “snowy”, try one of the following solutions: Troubleshooting Solution 1: Turn the TV and receiver off and on again. Using your DIRECTV remote, press the TV Input button to cycle through the TV inputs until you see the picture. If nothing happens when you press the Input button, click here for instructions on how to program your DIRECTV remote control to control your TV input and try again. If you still have problems, check the cable used to connect your receiver to the T. If you don’t find a problem with the cable, go to solution 2. Troubleshooting Solution 2: Make sure your TV and receiver are on the same output channel. Tune your TV to Channel 3 or Channel 4 using your TV remote, not your DIRECTV remote. If you see a clear picture, move the Channel 2/4 switch on the back of the receiver to adjust the channel your TV is tuned to. If you still have problems, go to Solution 3. Troubleshooting Solution 3: Unplug the receiver’s power cord, wait 15 seconds, and plug it back in. Press the power button on the front of the receiver and wait for the receiver to restart. Still not seeing clear images? Call 1.800.531.5000 for assistance.
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To reset your DIRECTV receiver, try one of the following: Press the red reset button located inside the access card door on the receiver’s front panel and wait for the receiver to restart. Unplug the receiver’s power cord, wait 15 seconds, and plug it back in. Press the power button on the front panel of the receiver and wait for the receiver to restart. If you still have problems, call 1.800.531.5000 for technical assistance.
Blackout rules are set by various professional sports leagues, such as the NFL, NBA, and MLB. A blackout is implemented if a local or national broadcast network, such as NBC, CBS, ABC or FOX, has the rights to broadcast the sports game. In this case, DIRECTV customers who live in the home team’s area may not be able to watch the game with their DIRECTV subscription. To view the blackout game, users will need to watch their local channel for the specific broadcast.
DIRECTV installation is simple. All you need is an unobstructed view of the southern sky, and a professional DIRECTV technician will set up your antenna for you. If you’re renting or renting, you’ll also need permission from your landlord or HOA.
“Line of sight” just means that your DIRECTV antenna can be installed anywhere in your home with a clear view of the sky. If any trees or buildings block that view, you should find another location.
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You can temporarily suspend your DIRECTV account by calling 1.800.531.5000. To be eligible to suspend your service, you must meet the following conditions:
Yes, there are cancellation fees if you decide to cancel your DIRECTV service before the end of your contract. You will be charged a prorated fee of up to $20 per month. Our exclusive STREAM device brings together live TV, streaming apps, on-demand content and DVR recordings in one place. Plus, voice control with our premium remote control.
An enhanced, integrated TV experience that combines the ease of cable with the modernity of streaming. Everything is powered with one ingenious remote control. Try risk-free for 14 days.
Our new sports center lets you follow your teams, check scores without stopping the action during live matches and automatically record overtime for overtime.
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Access over 7,000 apps like Netflix and Prime Video from the Google Play Store, in addition to your live TV and DVR recordings.ⓘ
Our app is available for viewing at home, using smart TVs or other streaming devices. Or watch on the go with our mobile app.ⓘ
Unlimited DVR cloud storage is included. Record shows, games and more with unlimited Cloud DVR. Access your recordings from any device!ⓘ
You can download the app on many compatible smartphones and tablets, as well as TV streaming devices such as Roku, Amazon Fire TV Stick, Apple TV, Chromecast, Goolge TV and other Android TV OS devices. You can also use the Chrome or Safari browser to access STREAM at https://stream..
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All you need to get started is high-speed internet. We recommend a minimum internet speed of 24 Mbps for optimal viewing.
Can I take my STREAM device when I move? How about taking it to a friend’s house?
Yes, you can take it with you!
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